*Job description*
Metropolitan Veterinary Hospital, a leading 24-hour emergency and specialty veterinary hospital, is seeking a compassionate and experienced Customer Service Representative to join our dedicated team.
As a vital member of our staff, you will be responsible for providing exceptional support to pet owners during stressful and urgent situations, ensuring smooth communication between clients, veterinarians, and other hospital personnel.
This position offers an exciting opportunity to work in a fast-paced environment where you can make a meaningful difference in the lives of animals and their owners.
Your dedication to client satisfaction, strong communication skills, and ability to thrive in a fast-paced environment will be essential in delivering outstanding service and representing our hospital with professionalization and empathy.
*Duties include but are not limited to:*
· Greets clients and referring veterinarians with warmth and professionalism and provides compassionate and knowledgeable assistance via phone, email, or in-person.
· Answers phone calls promptly and manages high volume calls professionally and courteously, ensuring each client receives timely assistance.
· Check-in patients for appointments, procedures, and emergencies and concludes visits with check-out including scheduling follow-up appointments and payment processing.
· Schedules appointments for services, ensuring efficient coordination of client appointments and hospital resources.
· Maintains client and patient records and ensures confidentiality of sensitive information.
· Performs administrative tasks such as filing, data entry, and correspondence with accuracy and efficiency.
· Assess client needs, clarify information, and offer solutions and alternatives to address their concerns effectively and accurately.
This includes staying updated on hospital policies, procedures, and services.
· Maintains reception and adjacent areas’ cleanliness and organization, including stocking supplies, vacuuming, and mopping.
*Qualifications:*
· Previous experience in customer service or veterinary reception preferred.
· Excellent communication and interpersonal skills, with a compassionate and empathic demeaner.
· Strong organizational skills and attention to detail.
· Ability to multitask and prioritize in a fast-paced environment.
· Proficiency in computer applications and ability to learn veterinary software systems.
· Willingness to work flexible hours, including evenings, weekends, and holidays.
· Passion for animals and dedication to providing exceptional client care.
· High school diploma or equivalent required.
*Physical Requirements:*
· Ability to sit for prolonged periods.
· Capacity to lift and carry supplies occasionally, up to 30 pounds unassisted.
· Capability to navigate hospital premises and assist clients in various areas as needed.
*Job Types*: Full-time
*Salary:* $15.
00 - $17.
00 per hour
*Schedule: *1st/2nd + weekend
*Benefits:*
· 401(k)
· 401(k) matching
· Dental insurance
· Employee discount
· Health insurance
· Health savings account
· Life insurance
· Paid time off
· Referral program
· Retirement plan
· Tuition reimbursement
· Vision insurance
*Metropolitan Veterinary Hospital offers a generous compensation package that includes a competitive wage, medical, dental, vision, and short/long term disability insurance, CE and uniform allowance, and a matching 401k.
*
Job Type: Full-time
Pay: $15.
00 - $17.
00 per hour
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee assistance program
* Employee discount
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Referral program
* Retirement plan
* Tuition reimbursement
* Vision insurance
Schedule:
* 8 hour shift
* Day shift
* Holidays
* Overtime
* Weekends as needed
Ability to Relocate:
* Copley, OH 44321: Relocate before starting work (Required)
Work Location: In person
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