Occupancy Specialist

*JOB DESCRIPTION: Occupancy Specialist * *JOB LOCATION: Central Office * *DATE POSTED: February 20, 2024* *APPLICATION DEADLINE: Until the Position is Filled* *HOURS: 8:00 AM to 4:30 PM, Monday - Friday* *FLSA STATUS: Hourly/Non-Bargaining* *SALARY: $17.
56 – $20.
63/Hourly * *\*Compensation will be commensurate with qualifications and experience\** *APPLICATION PROCESS:* Applications will be accepted online at www.
starkmha.
org or by mail to the HR Coordinator, Stark Metropolitan Housing Authority, 400 Tuscarawas Street E, Canton, OH 44702-1131.
The Human Resources Department does not accept telephone inquiries regarding Job Postings.
You will be notified by US Mail or Email.
Please note that it may take 1 to 30 days for Human Resources (HR) to review your job application.
If HR has not contacted you within 30 days, please assume the position has been filled.
Thank you.
*Included Benefits* * *OPERS Pension Plan contribution * * *Excellent Medical, Dental, and Vision Insurance* * *13 Annual Paid Holidays* * *2 Weeks of Vacation * * *Accrued Sick Time *_*(accrual begins on your first day of employment)*_ *STARK METROPOLITAN HOUSING AUTHORITY* *Job Title:* Occupancy Specialist *Reports to:* Director of Property Management *Department: *Asset Management *Date: *January 31, 2019 *FLSA Status: *Hourly/Non-Bargaining *General Purpose:* Responsible for properly managing wait lists and determining eligibility for housing assistance through the preparation, verification, and maintenance of applicant documentation.
Responsible for daily monitoring of vacant unit listings for placement of applicants and ensuring a sufficient number of applicants are approved and available for vacant units at all times.
Provides strong customer service through efficient intake and communication with applicants and by addressing basic service needs.
*Essential Duties and Responsibilities:* _The below statements are intended to describe the general nature and scope of work being performed in this position.
This is not a complete listing of all responsibilities, duties, and/or skills required.
Other duties may be assigned.
_ · Conducts interviews and field placement activities as required for prospective participants, prepares and submits verifications to appropriate sources to accurately evaluate an applicant’s eligibility by the Authority's Admissions and Occupancy Policy; assembles verified information and prepares public housing eligibility determination; reviews file with the applicant to verify accuracy of the information, and informs the applicant of additional verifications needed, when necessary; establishes and maintains contact with other Human Service Delivery agencies, and informs and refers clients as appropriate.
Update and maintain the current applicant waitlist.
· Screens applications for eligibility and previous rental history by use of the EIV system, data on previous SMHA residency, landlord references, and criminal background applications; processes applications to be sent to managers for housing; determines the eligibility of all completed applications and enters all information needed to complete the application into Yardi software; sends out letters concerning the status of all applications.
Accurately verifies and calculates rent to notify applicants of rent and amounts needed for leasing.
Research and compile data required to answer inquiries regarding applications, transfers, eligibility, and other requests for admissions and occupancy information.
· Assists in developing and revising department procedures and control systems; assists in implementing goals and objectives of the Intake Department.
Track vacant units and ensure they are scheduled and occupied.
Contact applicant from the waitlist.
Daily monitor vacant unit reports, ensure files are accurate, and work with managers on schedules.
Miscellaneous: · Prepare and file occupancy reports, records, and correspondence.
· Maintain wait list and vacancy information.
· Determine ready units available to prospective tenants.
· Pull and send files and records to Property Managers.
· Maintains required licensures and certifications, if any.
· Meets all job safety requirements and all applicable OSHA safety standards that pertain to essential functions.
· Demonstrates regular and predictable attendance.
· Show units and complete the leasing process (as applicable) *Qualifications:* _To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
_ _*Behavioral Competencies:*_ This position requires incumbents to exhibit the following behavioral skills: Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure; persists despite obstacles and opposition.
Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands, monitors, and measures the needs of both internal and external customers; talks and acts with customers in mind.
Recognizes work colleagues as customers.
Ensures important information is passed to those who need to know; conveys necessary information clearly and effectively orally or in writing.
Demonstrates attention to, and conveys an understanding of, the comments and questions of others; listens effectively.
Demonstrates a high level of conscientiousness; holds oneself personally responsible for one's work; does a fair share of work.
_*Job Competencies: *_ Safety practices and procedures; agency goals and objectives\*; agency policies and procedures\*; personnel rules and regulations; office practices and procedures; English grammar and spelling; telephone operations; community resources and services; social services policies, programs, rules, and regulations; records management; interviewing.
Type 45 words per minute; interpret a variety of instructions in written, oral, picture, or schedule form; deal with problems involving several variables within a familiar context; recognize unusual or threatening conditions and take appropriate action; exercise independent judgment and discretion; understand, interpret, and apply laws, rules, or regulations to specific situations; copy material accurately and recognize grammatical and spelling errors; complete routine forms; prepare accurate documentation; compile and prepare reports; communicate effectively; understand a variety of written and/or verbal communications; maintain records according to established procedures; read, copy, and record figures accurately; add, subtract, multiply, and divide whole numbers; calculate fractions, decimals, and percentages; answer routine telephone inquiries; develop and maintain effective working relationships; resolve complaints.
_*Education, Experience, and Certifications: *_ Associate degree, or two (2) years of college-level training, and two (2) years of experience in housing, or a related field; or High School Diploma, and one (1) year of experience in a housing-related field; or any equivalent combination of education, experience, and training, which provides the required knowledge, skills, and abilities to perform the essential functions of the job.
Public Housing Specialist Certification or Income Eligibility and Rent Calculation Specialist Certification is required and must be obtained within one year of the date of hire.
Must be able to work beyond the normal working day.
_*Computer Skills: *_ To perform this job successfully, an individual should be competent in the usage of e-mail, the internet, databases, project management, spreadsheets, and word processing software.
The employee must be capable of using common office equipment such as copiers, fax machines, and scanners.
Must be able to learn other computer software programs as required by assigned tasks.
*Physical Requirements.
* The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: Physical demands may include kneeling, reaching, pushing, fingering, manipulating, talking, hearing, sitting for extended periods, crouching, standing for extended periods, stooping, walking, lifting to 10 lbs.
, and repetitive motion using a keyboard, telephone, and calculator.
The visual acuity requirements include viewing a computer monitor and extensive reading.
*Working Conditions:* The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job: Office environment Job Type: Full-time Pay: $17.
56 - $20.
63 per hour Benefits: * Dental insurance * Health insurance * Life insurance * Paid time off * Vision insurance Experience level: * 1 year Schedule: * 8 hour shift * Day shift * Monday to Friday License/Certification: * Driver's License (Required) Ability to Relocate: * Canton, OH 44702: Relocate before starting work (Required) Work Location: In person