Employment Services Professional

Description: POSITION: Employment Services Professional STATUS: Regular, Full-Time, Hourly, Non-Exempt WORK LOCATION: In-Person; Canton Ohio POSTING DATE: January 2024 WHAT WE’RE LOOKING FOR: We are currently looking to bring on talented and experienced case management professionals to add to our team.
WHAT WE OFFER: Participation in the Ohio Public Employees Retirement System (OPERS).
Full-time staff have access to comprehensive medical, dental, and vision benefits; competitive sick/vacation leave; and company paid life insurance.
Standard full-time work week of 37.
50 hours (1950 hours per year).
Compensation $21.
35/hr.
($41,632 annually) commensurate with experience.
WHO IS WORKFORCE INITIATIVE ASSOCIATION (WIA): WIA's mission is to provide workforce development programs that serve area businesses and prepare adults and youth for worthwhile and sustainable employment, especially recognizing those economically disadvantaged individuals and others in special need, through the US Department of Labor’s Workforce Innovation & Opportunity Act federally funded programs.
WIA also operates the OhioMeansJobs Centers in Stark and Tuscarawas Counties; a partnership of community organizations providing employment, training, and education resources.
The centers are located in Canton and New Philadelphia.
WIA staff fulfill roles that directly assist job seeker and business customers with their workforce needs.
SUMMARY The Employment Services Professional is responsible for providing assessment and case management services in one or more of Workforce Initiative Association’s (WIA’s) program competency areas including: services that assist identified unemployment claimants with re-employment assistance; occupational skills, on-the-job, and other training assistance for individuals eligible for WIA’s various short term, in-demand workforce training programs; and/or career exploration and readiness programs for transitional at-risk youth/young adult populations.
The Employment Services Professional will work with assigned individuals in all phases of client flow including orientation, eligibility, training enrollment, case management, employment readiness, job search and follow-up.
ESSENTIAL DUTIES AND RESPONSIBILITES may include the following, depending on assigned competency area(s).
Perform any other duties or tasks consistent with the nature of this position and the goals of the organization.
Conduct screening for appropriateness and eligibility for services.
Refer customers, as appropriate, to OhioMeansJobs Stark and Tuscarawas Counties for basic career services activities and partner programs, and local community resources and programs.
Process enrollment paperwork and participant agreements/contracts.
Provide case management assistance to participants during their programs; coordinate employment/employment readiness assistance with internal/external stakeholders to assist participants in securing and communicating their employment status.
Maintain participant files; complete detailed, accurate, and timely case notes and enter data within required systems.
Prepare participant training budgets based upon published tuition rates, allowable supplemental costs and specific grant allocations and enter data into required data systems.
Maintain positive working relationships with local providers, community collaboratives and initiatives.
Provide guidance, support and direction consistent with client’s goals to keep clients active in program services.
Track client attendance and acquire documentation from clients when needed.
Stay current with industry trends, new training program options, in-demand occupations, community initiatives, and local community resources and services.
Coordinate candidate recruitment efforts for specialized opportunities as prescribed by type of funding or program requirements.
May assist with tracking applicants, fielding inquiries from those interested in programming, processing applications and follow-up for additional assistance.
Foster teamwork with staff to resolve problems, set goals and make decisions that will enhance the organization’s services.
Understand and operate software programs relative to the position’s responsibilities.
Maintain cooperative staff linkages, processes, and procedures between departments to facilitate and complement the organization’s mission.
Conducts outreach to and schedules appointments with selected unemployment claimants for in-person and/or virtual appointments; records attendance and/or supplemental activities using the appropriate state mandated system.
Provides follow-up to participants to ensure supplemental activities are completed.
Develops or revises a mutually agreed upon employability plan to access employment/training opportunities and to address barriers that impact successful job search outcomes.
Conducts job seeker assessment to determine personal/work history to assess skills, aptitude, physical limitations, job interest and readiness.
Provides labor market and career information that addresses the claimant’s specific needs.
Utilize the www.
OhioMeansJobs.
com system to assist matching job seeker and employers based on needs and requirements.
May plan, organize and facilitate workshops.
Provides guidance/assistance to customers regarding various activities such as registration to www.
OhioMeansJobs.
com, creating, posting and/or uploading resumes, as well as completing a career profile assessment in the system.
Services job seeker accounts by registering new applicants/updating previous applications for employment using the state system, contacts job seekers via telephone and/or electronic mail regarding job referrals to employment opportunities; tracks/enters placement information into the state system and records and maintains on-going service activities provided to the job seeker in the state system.
Will provide data entry, documentation and recording of all required data/information in state and/or local data systems.
Requirements: EDUCATION and/or EXPERIENCE Bachelor’s degree from an accredited college or university; or three to five years related experience and/or training; or equivalent combination of education and experience.
Experience working with individuals from diverse socio-economic backgrounds.
Ability to learn and apply program guidelines and eligibility requirements.
Ability to communicate/present information effectively in verbal, written and presentation form to individuals as well as groups.
Ability to maintain confidentiality and model professionalism.
Strong computer skills needed in Microsoft applications as well as ability to navigate state and local electronic software systems.
Organizes, prioritizes, and effectively manages multiple tasks and meets deadlines.
Knowledge of local community resources and services.
Experience in engaging and motivating participants throughout their career exploration, education/training program and employment search efforts.
Ability to travel within the service area, between offices, and for program training activities.
Valid Ohio Driver’s License.