IT Help Desk Support (Entry-Level)

*Job Description:* We are seeking an entry-level Help Desk Specialist with a strong IT background that is able to work in a team setting and independently.
This person must have knowledge of Active Directory and O365.
This position also resolves and responds to level three support tickets in the ticketing system.
*Responsibilities:* · Maintains all telecommunications and computer resources · Performs services for daily network, PC and helpdesk operations · Implements user requests within scope of overall IT plan · Helpdesk specialist will ensure that end users receive quality support with a high degree of customer satisfaction, technical expertise and timeliness for a high volume of customer support requests · Involved in all procedures related to the identification, prioritization and resolution of end user help requests to the help desk via telephone, website, and e-mail to ensure courteous, timely, and effective resolution of end user issues · Tracks and analyzes trends in help desk requests · Implements appropriate training programs to ensure that staff receives tools and training needed to successfully perform job duties · Participates in after-hours support for business-related critical issues as required · Performs additional duties as assigned *Education:* Associates Degree/certificate in related field *Experience: Minimum:* · 1-year of relevant/technical experience · Experience working in the healthcare industry preferred · Call center experience preferred · Experience with Microsoft Office O365 and Connectwise Manage *Knowledge, skills and abilities:* · Computer literate including proficiency with Microsoft applications (Access, Excel, Word, Outlook) · Knowledge of application and work flow process programming technologies · Excellent verbal and written communication skills with the ability to effectively communicate · Ability to work in a team environment *Job Type*: Full-time Pay: $30k-$47k annually Benefits: * 401(k) * Dental insurance * Health insurance * Life insurance * Paid time off * Referral program * Vision insurance *Schedule:* * 8-hour shift * Day shift-after hours as needed * Monday to Friday*Job Description:* We are seeking an entry-level Help Desk Specialist with a strong IT background that is able to work in a team setting and independently.
This person must have knowledge of Active Directory and O365.
This position also resolves and responds to level three support tickets in the ticketing system.
*Responsibilities:* · Maintains all telecommunications and computer resources · Performs services for daily network, PC and helpdesk operations · Implements user requests within scope of overall IT plan · Helpdesk specialist will ensure that end users receive quality support with a high degree of customer satisfaction, technical expertise and timeliness for a high volume of customer support requests · Involved in all procedures related to the identification, prioritization and resolution of end user help requests to the help desk via telephone, website, and e-mail to ensure courteous, timely, and effective resolution of end user issues · Tracks and analyzes trends in help desk requests · Implements appropriate training programs to ensure that staff receives tools and training needed to successfully perform job duties · Participates in after-hours support for business-related critical issues as required · Performs additional duties as assigned *Education:* Associates Degree/certificate in related field *Experience: Minimum:* · 1-year of relevant/technical experience · Experience working in the healthcare industry preferred · Call center experience preferred · Experience with Microsoft Office O365 and Connectwise Manage *Knowledge, skills and abilities:* · Computer literate including proficiency with Microsoft applications (Access, Excel, Word, Outlook) · Knowledge of application and work flow process programming technologies · Excellent verbal and written communication skills with the ability to effectively communicate · Ability to work in a team environment *Job Type*: Full-time Pay: $30k-$47k annually Benefits: * 401(k) * Dental insurance * Health insurance * Life insurance * Paid time off * Referral program * Vision insurance *Schedule:* * 8-hour shift * Day shift-after hours as needed * Monday to Friday Job Type: Full-time Pay: $14.
42 - $22.
59 per hour Expected hours: 40 per week Benefits: * 401(k) matching * Dental insurance * Health insurance * Paid time off * Referral program * Vision insurance Experience level: * 1 year Schedule: * 8 hour shift * Monday to Friday * On call Work Location: In person