Quality Assurance and Improvement Review Specialist

Under the direction of the JFS Staff Development Program Manager, Incumbent is responsible for representing the department in State hearings for Public Assistance and OMJ.
The Incumbent is responsible for conducting in-house reviews of assigned cases for Public Assistance, OhioMeansJobs, Child Support Enforcement Agency, Adult and Child Protective Services and the Agency Group Home to detect, correct and reduce errors in casework and case documentation processes previously processed by other workers.
The incumbent also provides statistical reports on error rates in assigned cases, and develops in-house policies and procedures for agency problems in collaboration with the management team.
The incumbent will assist with development, implementation, and monitoring of all Training Activities for all divisions of Portage County Job and Family Services to ensure the Agency is compliant with all Agency, State and Federal mandates pertaining to licensing, accreditation, and individual divisional Program Compliance Standards.
ESSENTIAL JOB FUNCTIONS: Overall Job Functions Participates in Agency Quality Improvement and Quality Assurance initiatives through the overall development and implementation of QI and QA policy and procedure for all divisions of Portage County Job and Family Services.
Accurately compiles, tracks and reports QA performance measures, as appropriate for each Agency Division, in Divisional Tracking Databases to allow statistical reporting for error rates for all Agency Division administered programs and services.
Responsible for maintaining appropriate documentation of all QA Case reviews following Agency policies and procedures.
Participates in workflow analysis for all divisions, identifying areas of needed improvement and development of plans of action, as assigned.
Participates in QA and QI meetings as assigned.
Assists Agency in implementation and administration of training initiatives in all divisions, including but not limited to: TANF, SNAP, Medicaid, NET, Child Care, Fraud, Work Activities, CCMEP, WIOA, PRC Child Support enforcement and modification orders Adult and Child Protective Services Foster Parent and Group Home initiatives Assists the Agency in maintaining appropriate training documentation to meet all Agency, State and Federal guidelines and policies for licensing, accreditation, and mandates.
Conducts interview clients over the phone, as needed.
Keeps current in areas of responsibility by attending skill development seminars, conferences, or training sessions.
Performs other related duties as required.
Demonstrates regular and predictable attendance.
Operates a motor vehicle as needed to perform the essential functions.
Public Assistance Job Functions: Under the direction of the JFS Staff Development Program Manager Administrator, represent the agency in state hearings regarding Public Assistance program case actions.
Conduct in-house reviews of assigned cases to detect, correct and reduce errors in casework previously processed by assigned staff determining eligibility for agency administered programs and services.
Analyze agency Public Assistance policies, procedures and systems for consistency and adherence to State and Federal policies.
Develop training reference materials to meet policy changes and casework problems for the Public Assistance Programs.
Design and advocates policy/procedures to improve agency performance and/or quality of service in collaboration with Management Team.
Provide written reports and case documentation to state review officers in a timely manner.
Attend Video Conferences, as assigned, to obtain updated eligibility information and newly implemented eligibility information for all programs related to Public Assistance.
Provide information and guidance in response to inquiries from line staff and managers regarding issues and activities in Public Assistance.
Provide mentoring, assistance, and training to Public Assistance Staff, as required.
OhioMeansJobs Job Functions: Under the direction of the JFS Staff Development Program Manager, represent the Agency in state hearings regarding OhioMeansJobs program case actions.
Conduct in-house reviews of assigned cases to detect, correct and reduce errors in casework previously processed by assigned staff determining eligibility for agency administered programs and services.
Analyze agency OhioMeansJobs policies, procedures and systems for consistency and adherence to State and Federal policies.
Develop training reference materials to meet policy changes and casework problems for the OhioMeansJobs programs.
Design and advocates policy/procedures to improve agency performance and/or quality of service in collaboration with Management Team.
Provide written reports and case documentation to state review officers in a timely manner.
Attend Video Conferences, as assigned, to obtain updated eligibility information and newly implemented eligibility information for all programs related to OhioMeansJobs.
Provide information and guidance in response to inquiries from line staff and managers regarding issues and activities in OhioMeansJobs.
Provide mentoring, assistance, and training to OhioMeansJobs Staff, as required.
Child Support Enforcement Agency Under the direction of the JFS Staff Development Program Manager, conduct in-house reviews of assigned cases to detect, correct and reduce errors in casework previously processed by assigned staff determining eligibility for agency administered programs and services.
Analyze Child Support Enforcement Agency policies, procedures and systems for consistency and adherence to State and Federal policies.
Develop training reference materials to meet policy changes and casework problems for the Child Support Enforcement Agency programs.
Design and advocates policy/procedures to improve agency performance and/or quality of service in collaboration with Management Team.
Provide written reports and case documentation to state review officers in a timely manner.
Provide information and guidance in response to inquiries from line staff and managers regarding issues and activities in Child Support Enforcement Agency division.
Provide mentoring, assistance, and training to Child Support Enforcement Agency Staff, as required.
Adult and Child Protective Services Under the direction of the JFS Staff Development Program Manager, conducts in-house reviews of assigned cases to detect, correct and reduce errors in casework previously processed by assigned staff determining eligibility for agency administered programs and services.
Analyze Adult and Child Protective Services policies, procedures and systems for consistency and adherence to State and Federal policies.
Develop training reference materials to meet policy changes and casework problems for the Adult and Child Protective Services programs.
Design and advocates policy/procedures to improve agency performance and/or quality of service in collaboration with Management Team.
Provide written reports and case documentation to state review officers in a timely manner.
Provide information and guidance in response to inquiries from line staff and managers regarding issues and activities in Adult and Child Protective Services division.
Provide mentoring, assistance and training to Adult and Child Protective Services, as required.
Agency Group Home Job Functions Under the direction of the JFS Staff Development Program Manager, assists with regular monitoring of Group Home Staff training requirement compliance to ensure Agency remains within licensing and accreditation standards.
Conduct in-house reviews of assigned Group Home cases to detect, correct and reduce errors in case documentation previously processed by assigned staff for Group Home Residences.
Conduct in-house reviews of all mandatory Group Home logs, reports, and mandatory files to ensure Agency remains within licensing and accreditation standards.
NON-ESSENTIAL JOB FUNCTIONS: Performs related Essential and Non-Essential functions as needed.
JOB REQUIREMENTS: Systems: Ability to operate computers for data input and retrieval; proficiency in Microsoft Windows, Microsoft Office and web browsers (Internet Explorer and Google Chrome), knowledge of OBWP, SACWIS, ODAPS, OWCMS, SETS, CFIS, MUNIS, MITS, BUY-IN, eGateway, eQuil, CCIDS, OCLQS, Time Force, Agency?s Digital Imaging systems and other systems as required by program area responsibility.
Equipment: Incumbent operates equipment such as, but not limited to, the following: personal computer, printer, calculator, multi-functional copier, scanner, fax machine and shredder.
Competencies: To perform the job successfully, an individual should demonstrate the following competencies in the position: Communication Skills ? Communicate clearly and informatively using multiple methods and forms of media.
Present numerical data effectively.
Customer Service ? Manage difficult or emotional customer situations.
Respond promptly and effectively to customer needs.
Solicit customer feedback to improve service.
Ethics ? Treat people with respect.
Keep commitments.
Maintain confidentiality.
Uphold organizational values.
Work with integrity and maintain high standards of integrity.
Initiative ? Volunteer readily.
Undertake self-development activities.
Seek increased responsibilities.
Take independent actions and calculated risks.
Look for and take advantage of opportunities.
Ask for and offer help when needed.
Interpersonal Skills ? Focus on solving conflict, not blaming.
Listen to others without interrupting.
Keep emotions under control and use reason when dealing with emotional topics.
Remain open to others? ideas and try new things.
Planning ? Establish well developed short- and long-term plans to meet future needs.
Recognize progress points and monitor plans to achieve desired results.
Implement contingency plans.
Adhere to schedules and plans with ability to prioritize.
Technical Skills ? Thorough knowledge of federal, state, county and departmental policies, procedures and practices.
Knowledge of JFS computer systems and related software packages, including policies and procedures associated with their use.
Pursue training and development opportunities to continuously build knowledge and skills.
Share expertise with others.
Demonstrate knowledge of public administration principles.
DIFFICULTY OF WORK: Work consists of varied, non-standardized tasks requiring the knowledge of established policies, rules, procedures and laws.
RESPONSIBILITY: Under the general guidance of the Administrator Incumbent works independently, developing procedures and methods to attain objectives.
Errors in work are detected within the office in which they occur, possibly affecting the work of others and requiring expenditure of time to correct.
PERSONAL WORK RELATIONSHIPS: Incumbent has contacts with co-workers, employees of the County, and with the general public.
The purpose of these contacts is to coordinate departmental efforts internally and with other County departments and outside entities.
PHYSICAL EFFORT AND WORK ENVIRONMENT: Physical Requirements: Incumbent performs sedentary work that may require lifting up to fifteen (15) pounds occasionally.
Ability to operate a motor vehicle.
Physical Activity: Incumbent performs the following physical activities: talking, hearing, driving and repetitive motions.
Visual Activity: Incumbent performs work where the seeing job is close to the eyes.
Job Location: Incumbent works inside with no exposure to adverse environmental conditions.