Residential Service Plumber

*About Our Company* *Our vision is a thriving and self-sustaining company that creates opportunity, growth and abundance for it’s team.
We will continue to build on our strong, loyal, repeating customer base by providing exceptional service, and over- delivering as a home service company throughout Ohio.
* The Wilson Companies, founded in 1958, is a third-generation family-owned company that is here to keep your home cozy, lights on and the water flowing.
We offer services in plumbing, HVAC, Electrical, Restoration and more throughout Northeast Ohio.
Members of our team have opportunities to earn competitive pay and rewards, grow in their careers and become a part of a great family.
We live each day following our 4 Core Values – BATT! Betterment- Continuous pursuit of improvement individually and as an enterprise.
Accountability- We honor our commitments and the reputation of our company.
We take ownership of our work and do what we say we will do.
Teamwork- Strength of our team does not only lie in our combined experience and expertise but our ability to trust each other.
No matter what the circumstances.
We know that our best work is not produced by individuals but by enjoying collaboration as a team and supporting each other every day.
Transparency- Honesty and strong principles to guide how we interact with our teammates and customers during every interaction, treating each and every person like family.
*Essential Duties and Responsibilities* * Complete plumbing, drain cleaning and other related in-home, service calls.
* Serving the clients of the company by expertly servicing customers’ entire plumbing system.
* Wear floor savers while in the client’s home and maintaining a neat work area when performing a repair or scheduled service.
* Always explain to the client what service you are performing.
Explain and show the client how the company provides superior service.
* Understand your sales criteria and hold yourself accountable for exceeding revenue goals.
* Establish customer rapport to sell the right products and services.
* Re-check all plumbing repairs and installations after you’ve repaired or replaced it, before leaving the client’s home to ensure everything is working properly and that we did indeed fix it right the first time.
* Educate and assist customers in choosing the best finance options and maintenance plans.
* Explain the club memberships to the client, giving them an opportunity to join.
Maintain an average of converting at least 25% of non-club members and maintain a 90% renewal rate on existing club members.
* Show yourself as professional and knowledgeable to win new referrals and repeat business.
* Maintain your truck so that it is neat and clean on the inside and outside at all times.
The truck is one of the best billboards that the company has.
Park the truck for the maximum impact of the “billboard” when possible.
Work alongside customer service and dispatch to ensure overall success of the business.
* Be accurate and timely with invoices, time cards, curbside feedback and option sheets * Obey the company Code of Ethics and the Team Rules.
* Maintain a clean, organized job site and well inventoried truck.
* Always be safety conscious both on the job and while driving.
* Participate actively in all training exercises, morning meetings and retreats.
* Train and mentor apprentices to ensure quick, accurate repairs and installations.
Minimum Qualifications * Associate degree preferred but not required * 2+ years’ technical and trade experience * Current plumbing license * In-depth knowledge of maintenance and repairs of plumbing systems * Understanding of the current regulations within the field * Excellent interpersonal communication skills on a technical level * Able to work both independently and as part of a team * General knowledge of power tools and techniques for care and safe use * Plumbing troubleshooting and repair * Provide an acceptable driver’s abstract and maintain a valid driver’s license * Strong customer service skills *\*Compensation is based on individual performance\** Physical Demands and Work Environment * Climbing up and down on ladders and equipment * Ability to lift 50 pounds * Ability to pick-up a minimum of 25 pounds consistently and carry up to 250 feet unassisted * Operate handheld power tools * Wear personal protective equipment * Ability to work more than 40 hours per work week and up to 12 hours per day Job Type: Full-time Pay: $50,000.
00 - $140,000.
00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee assistance program * Health insurance * Health savings account * Life insurance * Paid time off * Professional development assistance * Referral program * Vision insurance Schedule: * 10 hour shift * 8 hour shift * Monday to Friday * Weekends as needed Supplemental pay types: * Bonus opportunities * Commission pay Application Question(s): * What shift(s) are you interested in? M-F, W-Sat OR Tue-Sat, Sun-W OR Sun-Thu Experience: * Plumbing Technician: 3 years (Preferred) License/Certification: * Driver's License (Required) Work Location: Multiple locations